Contact Center Solutions   

Arcosoft Inc - New centralized VoIP call recording software; VONaLink TeamRecord; works with any VoIP phone system based on the SIP standard to record calls for an entire workgroup.
Arrayvox Communications - Billing systems, SIP phone, media server
Aspect Communications Feature rich IP Call Center solution
CCDS - Centcom is a 100% web-enabled SIP Predictive Dialing service that gives you all the functionality of the most advanced call center without the overhead or start-up costs.
Collab - One Contact is a SIP-based 3G contact centre solution that offers full multimedia contact management across voice; video and instant messaging.
Contactual - Contactual includes web ACD, IVR, CRM integration, web configuration, call recording, monitoring, reporting, chat, email, PSTN and VoIP.  Low monthly rates.  Supports SIP 711, 729.
CosmoCom - SIP-enabled contact center solution
Database Systems Corp. - Contact Center Technology and Direct Marketing Software Solutions
Digital Voice Systems Inc - leading ILLINOIS provider of CIC/EIC from Interactive Intelligence; true SIP-based ALL-IN-ONE VOIP software and phone systems with a single desktop interface; for your Contact Center and Enterprise.
Drishti-Soft Solutions Ltd - Drishti-Soft launches DACX Dialer; a full-featured & scalable dialing solution which works with SIP; ISDN etc. to provide totally hassle free dialing at reasonable hardware investment to call center
Duxoft - MiaRec - Voip calls recording and Monitoring application for call and contact centers. It is working with SIP protocol. Compatible with windows family operating systems.
eOn Communications eQueue Multi-Media Contact Center Solution
Five9 - VoIP Hosted Contact Center Solutions
Genesys Telecommunications Laboratories IP-based platform for mid-market contact centers.
Indosoft Inc. - Indosoft Inc.; Contact Center Suite is a blend of Predictive Dialer; an Automatic Call Distributor; Database schema; Web Agent and Admin. interface. The SIP enabled PBX has Voice Recording and IVR.
Intel - Call Processing Software Products
Intelix Global Solution - Complete Contact Solution Solution for AvayaPBX, PanasonicPBX, AlcatelPBX, SiemenPBX etc.

Customer Interaction Center® (CIC) is a bundled software communications application suite for contact centers and interaction-intense enterprises. CIC provides built-in SIP support and single points of control for administration, customization, reporting and desktop management. Features include multimedia routing and queuing, speech-enhanced IVR, screen pop, call monitoring, remote agent support, real-time supervisory monitoring, call recording, e-mail management, Web chat, Web callback and more.

Visit Interactive Intelligence's SIP Showcase >>>

Interlan - IP Contact Center SIP based. Included IVR, ACD, CTI.

klotzwarehouse - SIP Contact us for synthetic fuels and oils! Our line of products covers marine; SkiCraft; automotive; motorcycle; kart; snowmobile; and RC model markets.

Magnetic North Software - Magnetic North provide SIP based customer contact solutions including predictive dialing and call recording applications. Customers need no hardware installed and billing is Pay as You Go.

Designed with feature-rich functionality, Mitel Networks 6100 Contact Center Solutions provide enterprise contact centers with a suite of web-centric applications and services designed to maximize return on investment. Through such intelligent features as automated call distribution and interactive voice response, the prioritizing, routing, and queuing of incoming calls is done effortlessly and efficiently. This efficiency is further built upon through the seamless integration of voice, fax, and e-mail inputs for enhanced customer service. Contact center management is vastly improved through extensive reporting and tracking capabilities that allow managers ready access to mission-critical data, that better helps them understand customer trends and needs.

Visit Mitel's SIP Showcase >>>

Mirial - PSE Video Contact Center - comprehensive SIP/H323 solution allowing service providers to add video to an exhisting voice contact center or to deploy a brand new voice and video enabled contact center.

NetCentrex Saga800 Network-Based Contact Center Solution
Noble Systems - ATOMS Contact Center Technology Suite (uses SIP)
NTT COMMWARE - Scalable IP Contact Center solutions
Nuasis - NuContact Center 2.0 Supports Integration to Business-Critical Call Center Applications such as CRM, IVR; Industry Standards such as SIP
Paraxip Technologies - Paraxip IP-Record is a SIP-based call recording solution enabling scalable and reliable call logging.
Polypix - Chimebell - Click to Talk Contact Center Solution
Red Box Recorders Ltd - SIP Recording Platform allowing Agent Assessment, analysis, monitoring and retreival.
Revation Systems, LLC - Revation Systems develops software that enables web chat help desk and secure enterprise instant messaging. The solutions are based on SIP-SIMPLE.
Rostrvm Solutions Limited - SIP call centre including ACD, IVR, dialer, screen pop with voice & data transfer.

Siemens HiPath Xpressions and HiPath ProCenter - HiPath Xpressions is a unified messaging application that integrates voice, fax, and email into single mailbox with access from PC, phone, or mobile device. HiPath ProCenter comprises a fully featured IP multimedia contact center application, with the industry's leading skills-based routing, and enables agent/supervisor mobility.

Telephone@Work - CallCenter@nywhere Platform Includes Built-In Softswitch With Unique Attribute of Seamless Interoperability Between SIP, H.323 and PSTN

Visit Siemens' SIP Showcase >>>

 

Targeted primarily for wireless service providers, Thinkengine Networks Voice Driven Mid Call Conference service adds new group calling capabilities while leveraging and enhancing current Voice Activated Dialing (VAD) offerings.  This enables service providers to increase adoption of existing services such as VAD and to offer flexible, easy to use voice activated conferencing at extremely attractive price points.

Conference Service Providers and Carriers now have the opportunity to offer flexible, easy to deploy, easy to use conference capabilities at extremely attractive price points using the VSR1000 based Reservationless Conferencing Service.

Visit Thinkengine Networks' SIP Showcase >>>

Transera - Leveraging SIP and CCXML; Transera offers an On-demand Global IP Call Center solution for multi-sourced call centers; enabling organizations to globalize their call center operations.

Vail Systems - Vail develops and hosts highly scalable and extensible SIP-based enhanced telephony software platforms and applications for Network IVR; Recording; Enhanced Routing and Outbound Messaging applications.

WINS LIMITED - WINS provides professional consulting services for enterprises seeking to build a new call center or improve their existing ones.  We specialize in technology components of call centers.